Manufacturing anything requires constant quality control. Employees in charge of quality control can do a reasonably good job, but even they can miss something if they are tired, distracted, or unable to focus on the tasks at hand. If you want to increase quality control measures and decrease problems in production and final products, adding more employees may help, but the right direction to take here is with machine vision, like Cognex machine vision.

Running a contact center or call center requires more than people to answer the phones; it also requires software that can help route and filter the calls to the right person, as well as software that allows you to process the reason for the call, be that to place an order or put in a service request. In order to fulfill these tasks, the right software is required. Software used to be built and maintained in-house for call centers.

It is fortunate that in this day and age people are able to see who has called just by looking at the caller identification on a phone. This, however, is not always enough information to determine if speaking to someone is in the best interest of the recipient. Unknown phone numbers can mean many things. A boss or friend could be calling from a new number, a telemarketer could be attempting to get through, or an unsavory character may be trying to make contact.